We have a top-of-the-line quality assurance process that is unrivaled in our industry. In 2010, we were the first online editing and proofreading company to be ISO-certified. We are now the only editing company to have transitioned to ISO 9001:2015, the most recent global standard for quality.
We evaluate our editors' work regularly to ensure a consistently high level of editing. All Scribendi editors follow specific standards for editing, proofreading, and critiquing.
We conduct research to identify best practices and drive the continuous improvement of our processes, services, and editorial team.
Only the most qualified English language professionals work with Scribendi. Our process is so comprehensive that only 5% of applicants are selected. We select highly educated editors from a variety of subjects and fields, many of whom have master's degrees and PhDs, as well as published academics and authors. Our editors are comfortable working with any style guide, including (but not limited to) the APA, Chicago, and Harvard styles. Scribendi works with over 400 native English specialists located around the globe.
Customer satisfaction is our priority. We have clear procedures for addressing all customer concerns promptly, including corrective action. Do you have a concern about your order? We will address it in 24 hours or less.
